Thriving Under Fire Blog

John Faisandier

John has been specializing in teaching people to manage emotions in the workplace and in the rest of their lives for over 25 years.
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Recent Posts

Why you shouldn't use the word "why?"

Posted by John Faisandier on Nov 28, 2018 1:24:08 PM

As I walked past an alcove at a major hardware store recently I overheard a manager addressing the assembled team of about 20 workers. In a loud accusing voice he berated one or more of the team members saying:  “Why would you do a thing like that!"

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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Accentuate the positive

Posted by John Faisandier on Nov 21, 2018 2:58:13 PM


A local government worker I met recently was most despondent. His performance appraisal was such a bad experience that it made him want to quit work completely.

 

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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Are you a "Mother Hen" Manager?

Posted by John Faisandier on Nov 13, 2018 2:10:16 PM

Mother hen managers can find it difficult to trust that some people in their team can do the task well enough...

 

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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Mental Health Awareness Week | The healing power of listening

Posted by John Faisandier on Oct 12, 2018 12:24:45 PM

Jackson Shewry an Auckland detective who suffered depression and anxiety told his story in an interesting NZHerald article on Monday.

He was surprised that he suffered depression and anxiety because everything else in his life was going so well. 

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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Tuesday TUF Tips | Contain your own Emotional Response

Posted by John Faisandier on Sep 25, 2018 9:48:00 AM

Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance...

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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Tuesday TUF Tips | How to have a great one-on-one conversation at work

Posted by John Faisandier on Sep 18, 2018 7:51:00 AM

Three great questions to ask in one-on-one conversations at work.


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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Tuesday TUF Tips | Go slow to go fast

Posted by John Faisandier on Aug 28, 2018 10:40:00 AM

Three surprising insights about listening and encouraging others to talk.


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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Tuesday TUF Tips | Relationships before agenda

Posted by John Faisandier on Aug 21, 2018 11:21:00 AM

Three surprising insights about listening and encouraging others to talk.


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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Tuesday TUF Tips | Distance brings us closer

Posted by John Faisandier on Aug 14, 2018 2:37:00 PM

Three surprising insights about listening and encouraging others to talk.


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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Tuesday TUF Tips | The Fragility of Privilege

Posted by John Faisandier on Aug 7, 2018 8:57:00 AM

People in powerful or dominant positions can easily fall into the trap of believing that the rest of the world thinks the same way as they do.


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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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