The TUF: Thriving Under Fire programme was honoured at the recent New Zealand Association of Training and Development Education Trust Awards when John Faisandier received the Training Award for Facilitation/Delivery.
The judges said:
The style of the facilitator was very unassuming, and came across as calm and reassuring. We felt that this was highly appropriate given that the session was designed to tackle personal issues and sensitive areas. A more upbeat style might have created a less reassuring environment. The activities, though interactive, were very unthreatening, allowing people space to explore themselves at their own pace.
The same is true for when you are confronted with someone who is upset and agitated. Stay calm and be reassuring. When people are upset they are highly sensitive. Being too upbeat does create a less reassuring environment. You want to give people space to explore their own feelings. There is no need to rush. Stay calm and give the other person a chance to calm down as well.
First posted by John Faisandier on 4th June, 2008