Thriving Under Fire Blog

Tuesday TUF Tips | Step out of the Blame Game

Posted by John Faisandier on Apr 18, 2018 3:16:39 PM

 Marilyn the manager was exasperated.

“If we can’t blame people for screwing things up how are we ever going to hold people accountable? The place will descend into chaos” she moaned.

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Having a no-blame culture is only half of the picture. The other half is that there is full responsibility. Everyone in the organisation has full responsibility for the good operation of the business.

 

In a no-blame culture when you notice something going wrong,
you fix it if you can. If you can’t fix it, you speak up:
alert those concerned that there is a problem and let those responsible act to fix it.

 

First, create a culture where anyone can speak up and talk about difficult issues. For this you need skills to manage the emotions that are involved. When you learn to hold difficult conversations it becomes easier to find out what the problems are, and how they can be fixed. Without blame.

 

The alternative to blame is full responsibility and no-blame.

 

These are skills we teach in the Thriving Under Fire programme.

 

To invest in your personal and professional development, register now for our next public workshop. 

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Topics: staying calm, Physical Reactions, Listening, Emotional intelligence, Conflict Resolution

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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