If you wonder why there are not many postings to the blog over the past year then wonder no more.
I've been working on the book Thriving Under Fire. This 150 page work tells the story of Sophie and her team at Sophie's Cafe & Bar. She makes great coffee and cake but has such difficulty with customer service, especially with those difficult customers who regularly bother her.
Meet Rose, Angus and Lily who work for Sophie and go on a journey of discovering that they don't have to be beaten down by all the difficult customers they come across.
In fact they learn to respond very well to those situations and really make things hum in the Cafe. I won't tell you the whole story otherwise that would spoil it.
The book went to the printer yesterday and will be available from 26th June. The book launch will be on Friday 3rd July in Wellington. Contact us if you want to come to the launch.
You can buy the book by clicking on this link
First posted by John Faisandier on 24th May, 2009