Thriving Under Fire Blog

Thriving Under Fire - The Book

Posted by John Faisandier on Mar 21, 2014 10:12:01 AM

The Book

If you wonder why there are not many postings to the blog over the past year then wonder no more.
I've been working on the book Thriving Under Fire. This 150 page work tells the story of Sophie and her team at Sophie's Cafe & Bar. She makes great coffee and cake but has such difficulty with customer service, especially with those difficult customers who regularly bother her.

Meet Rose, Angus and Lily who work for Sophie and go on a journey of discovering that they don't have to be beaten down by all the difficult customers they come across.

In fact they learn to respond very well to those situations and really make things hum in the Cafe. I won't tell you the whole story otherwise that would spoil it.

The book went to the printer yesterday and will be available from 26th June. The book launch will be on Friday 3rd July in Wellington. Contact us if you want to come to the launch.

You can buy the book by clicking on this link

First posted by John Faisandier on 24th May, 2009

Topics: Publishing, Difficult customers, Self-Care, Thriving Under Fire

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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