Thriving Under Fire Blog

Computers can't do customer service...

Posted by John Faisandier on Jun 21, 2015 10:04:24 PM
Computers just don't get it!
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Topics: customer service, Acknowledge Feelings, Emotion, Physical Reactions, Upset People, Difficult customers, Emotions, Listening

Valentine's Day 2013

Posted by John Faisandier on Mar 23, 2014 9:11:18 PM

Whatever you may think about Valentine’s Day there is a degree of excitement around. I heard people renewing their vows to their partners on the radio this morning. People give red roses, chocolates, special meals and many other signs of their love today.
Anything that get’s people to relate better to each other is good in my book. Building positive relationships needs to be worked at. Just as with a loving relationship you need to say and do things to let the other person know they are loved, respected and valued.

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Topics: customer service, Acknowledge Feelings, Emotion, Conversations, Difficult People, Emotions, Life Positions, Perspective, Relationships

It's all about YOU - the customer, Yeah Right!

Posted by John Faisandier on Mar 23, 2014 7:39:45 PM

I recently stayed at a luxury resort as a birthday gift from my family. It was a lovely place and we had a relaxing time except for one thing that I was struck by.
Their by-line was "We're all about YOU". Great I thought, I will be looked after here.

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Topics: customer service, Acknowledge Feelings, Emotion, Upset People, Listening, Reactions

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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