Thriving Under Fire Blog

Tuesday TUF Tips | Good Listening is Contagious!

Posted by John Faisandier on Jul 10, 2018 7:27:00 AM

Did you know, that when you smile and attend to somebody by listening, you activate the mirror neuron receptors in their brains? 


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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | What external influences are affecting your listening?

Posted by John Faisandier on Jul 3, 2018 7:13:00 AM

A study on sentencing judges found that the judges were more lenient after taking a break, or early in the morning.

In quoting this study, Dr Emily Beausoleil of Massey University Wellington suggested that at these times when you are relaxed and not so stressed you will be more sympathetic to hearing what the other person is saying.


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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Listen so that others will speak

Posted by John Faisandier on Jun 26, 2018 7:57:00 AM

Dr Emily Beausoleil of Massey University at a recent talk asked the Wellington branch of Human Resources Institute of New Zealand; What can you do differently to listen so that others will talk about what is important to them?


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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Slow Down, to Listen Well

Posted by John Faisandier on May 29, 2018 7:05:00 AM

Julie came barging into her manager’s office. “OMG – we have a crisis. The customer at the counter is very upset and I don’t know what to do?”


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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Good Listeners Don't Get Sucked In

Posted by John Faisandier on May 15, 2018 10:48:54 AM

Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager. 

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Monkeys on Your Back – A Trap for Caring Listeners

Posted by John Faisandier on May 8, 2018 7:21:00 AM

How many monkeys are on your back?

A listener can be tempted to take on the problems of those they listen to. They can end up carrying everyone’s problems without realising what they have done.

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Listen - Don't Rescue

Posted by John Faisandier on May 2, 2018 8:50:25 AM

I was doing a big ‘download’ recently with a friend. I seemed to have a jumble of problems that I needed to name out loud. At first he offered a suggestion to each thing I said: “Have you tried this…” or “It could help if you …”

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | The Power of Listening

Posted by John Faisandier on Apr 24, 2018 4:55:28 PM

Listening can be the hardest part of a being a great manager or colleague.

There is always a lot going on in the other person’s life that they are trying to understand, make sense of and cope with.

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Step out of the Blame Game

Posted by John Faisandier on Apr 18, 2018 3:16:39 PM

 Marilyn the manager was exasperated.

“If we can’t blame people for screwing things up how are we ever going to hold people accountable? The place will descend into chaos” she moaned.

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Who's to Blame?

Posted by John Faisandier on Apr 3, 2018 3:46:15 PM

 

Why blame is such a silly thing to do!

In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.
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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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