Thriving Under Fire Blog

Tuesday TUF Tips | Good Listeners Don't Get Sucked In

Posted by John Faisandier on May 15, 2018 10:48:54 AM

Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager. 

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Monkeys on Your Back – A Trap for Caring Listeners

Posted by John Faisandier on May 8, 2018 7:21:00 AM

How many monkeys are on your back?

A listener can be tempted to take on the problems of those they listen to. They can end up carrying everyone’s problems without realising what they have done.

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Listen - Don't Rescue

Posted by John Faisandier on May 2, 2018 8:50:25 AM

I was doing a big ‘download’ recently with a friend. I seemed to have a jumble of problems that I needed to name out loud. At first he offered a suggestion to each thing I said: “Have you tried this…” or “It could help if you …”

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | The Power of Listening

Posted by John Faisandier on Apr 24, 2018 4:55:28 PM

Listening can be the hardest part of a being a great manager or colleague.

There is always a lot going on in the other person’s life that they are trying to understand, make sense of and cope with.

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Step out of the Blame Game

Posted by John Faisandier on Apr 18, 2018 3:16:39 PM

 Marilyn the manager was exasperated.

“If we can’t blame people for screwing things up how are we ever going to hold people accountable? The place will descend into chaos” she moaned.

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Who's to Blame?

Posted by John Faisandier on Apr 3, 2018 3:46:15 PM

 

Why blame is such a silly thing to do!

In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.
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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Tuesday TUF Tips | Blame... Don't Do it!

Posted by John Faisandier on Mar 28, 2018 10:28:56 AM

Whose fault is it!!? Who’s to blame!!?

Heads should roll!!!!

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Topics: Emotional intelligence, Physical Reactions, Conflict Resolution, Listening, staying calm

Weak apologies are poor customer service

Posted by John Faisandier on Mar 24, 2014 1:31:52 PM

A story in the Dominion Post this morning (February 4, 2013) sparked my interest. It is fifty years since a young man, high on alcohol and tranquilizers shot two policemen in cold blood.
He served over 11 years in jail and another 10 years on probation and has since lived a productive life, it would appear. He is now 77 year old with children and grandchildren. I have no quibble about his punishment and am delighted that he has done well with his life.

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Topics: customer service, Crucial Conversations, Emotion, Conflict Resolution, Difficult Conversations, Grief, Relationships, Thriving Under Fire

Workplace Communication: Simple or Complex?

Posted by John Faisandier on Mar 24, 2014 12:21:28 PM

A controversy in the news today concerns the publicist for the ACT Party, John Ansell, who sacked himself because the party wouldn’t use some of his copy in their advertisements. Leader Don Brash said he was tempted by some of the statements John Ansell used, but in the end toned them down. John Ansell claimed the whole party are cowards because they won’t speak ‘the truth’ about what is going on.
Without getting into the details of the controversy, here are two things we can learn about workplace communication and community dialogue from this incident.

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Topics: Crucial Conversations, Emotion, Conflict Resolution, Difficult Conversations, Don Brash, Feedback, John Ansell, Listening, Perspective, Relationships, Role Models

They are people, not assholes

Posted by John Faisandier on Mar 24, 2014 11:42:32 AM

Last week I was given a book to read called “The No Asshole Rule:

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Topics: Crucial Conversations, Assholes, Conflict Resolution, Depersonalizing, Difficult Conversations, Difficult customers, Difficult Internal Customers, Thriving Under Fire

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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