Thriving Under Fire Blog

Valentine's Day 2013

Posted by John Faisandier on Mar 23, 2014 9:11:18 PM

Whatever you may think about Valentine’s Day there is a degree of excitement around. I heard people renewing their vows to their partners on the radio this morning. People give red roses, chocolates, special meals and many other signs of their love today.
Anything that get’s people to relate better to each other is good in my book. Building positive relationships needs to be worked at. Just as with a loving relationship you need to say and do things to let the other person know they are loved, respected and valued.

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Topics: customer service, Acknowledge Feelings, Emotion, Conversations, Difficult People, Emotions, Life Positions, Perspective, Relationships

Empathy stronger than gun law reform

Posted by John Faisandier on Mar 23, 2014 7:35:14 PM

Adam Lanza the gunman who caused such carnage in Newtown Connecticut was a loner. It was difficult for people to show him empathy and difficult for him to receive it. But that is what he needed most from the ordinary people around him.
While changing the gun laws will restrict access to these lethal weapons and may reduce the number of incidents of shootings in America, changing the way we show empathy is a more sustainable way to change the hearts and minds of others and make the world a safe and peaceful place.

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Topics: customer service, Crucial Conversations, Emotion, High School Shootings, Physical Reactions, sensitivity, Difficult People, Empathy, Listening, Relationships

Silence or Violence

Posted by John Faisandier on Mar 23, 2014 6:04:33 PM

A story in the Wellington Weekend paper told of a participant from the TV show New Zealand’s Next Top Model who spoke openly about other contestants. She became very unpopular with the other models because of the way she delivered her forthright opinions of them. (She was popular with the TV network because she provided the drama to make their programme interesting.)
She said she was only saying to people’s faces what everyone else was saying behind their backs.

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Topics: Crucial Conversations, Friends, TV, Difficult Conversations, Difficult People, Feedback, Role Models

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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