Thriving Under Fire Blog

Angry customers - the unseen hazard

Posted by John Faisandier on Nov 24, 2017 1:17:46 PM

 On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers. 

All the staff at that office were working under stress and the client was even more stressed. None of them had the skills to manage his anger over time until he finally cracked and the results were tragic. While the harm done in this situation was clearly visible and extreme, there are many workplaces where the damage from stress is not so obvious, but can be nearly as destructive.

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Topics: Dealing with stress at work, Emotions at work, Health and Safety Stress, Healthe and Safety at Work Act 2015, Hidden stressors, Stress at work, Workplace hazards, Workplace stress, customer service, Angry customers, Fight/flight response, Effects of stress, Health and Safety at Work Act, emotional intelligence training, interpersonal communication

Managing Emotions

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