Thriving Under Fire Blog

Tuesday TUF Tips | How do you Say Sorry?

Posted by John Faisandier on Mar 20, 2018 2:52:25 PM

There are many moments when you can upset people in the workplace. When someone is hurt or upset they have an emotional reaction. They might pull away from you or they might attack you in some way, even when you didn’t intend to hurt them.

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Topics: emotional intelligence training, Acknowledge Feelings, TV, Upset People, Upset Staff, Emotional Intelligence, Empathy, Perspective, Reactions, Relationships

Tuesday TUF Tips | Acknowledge the Emotion

Posted by John Faisandier on Mar 13, 2018 9:05:44 AM

A man walks into … his manager’s office. His face is red, hands shaking and eyes nearly popping out of his head. He is mad about something! “This new directive is just nonsense!” He roars.

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Topics: Emotions at work, APE, Upset People, Upset Staff, Emotional Intelligence, Empathy, Perspective, Reactions, staying calm

Three things you can do when someone asks for advice

Posted by John Faisandier on May 15, 2017 3:05:50 PM

(Reading time: 3 minutes)

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Topics: Drama Triangle, Emotional intelligence, Difficult Conversations, Emotional Intelligence, Emotions, EQ, Giving advice, Trust the other

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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