“Why is she telling me this again, I got it the first time?” Steve thought to himself as he suppressed his annoyance with Jan and wondered how he could finish the conversation quickly.
Steve didn’t realise that he was the one who was prolonging the conversation. He was sure he was listening to Jan. He made eye contact with her and gave her his full attention. He understood clearly what she was saying about the details of the new website and yet somehow she kept repeating herself. Perhaps she needed to go on a communication course.
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Topics: Conversations, Difficult Conversations, Difficult Internal Customers, Emotion, Feedback, feelings, Listening, Thriving Under Fire
The TUF: Thriving Under Fire programme was honoured at the recent New Zealand Association of Training and Development Education Trust Awards when John Faisandier received the Training Award for Facilitation/Delivery.
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Topics: Agitated, Blog, feelings, Judges, sensitivity, staying calm, Training Award, Uncategorized, Upset