Thriving Under Fire Blog

When people repeat themselves – listen!

Posted by John Faisandier on Mar 24, 2014 12:14:54 PM

“Why is she telling me this again, I got it the first time?” Steve thought to himself as he suppressed his annoyance with Jan and wondered how he could finish the conversation quickly.
Steve didn’t realise that he was the one who was prolonging the conversation. He was sure he was listening to Jan. He made eye contact with her and gave her his full attention. He understood clearly what she was saying about the details of the new website and yet somehow she kept repeating herself. Perhaps she needed to go on a communication course.

Read More

Topics: Emotion, Conversations, Difficult Conversations, Difficult Internal Customers, Feedback, feelings, Listening, Thriving Under Fire

Judges Comments about Award

Posted by John Faisandier on Mar 20, 2014 12:44:44 PM

The TUF: Thriving Under Fire programme was honoured at the recent New Zealand Association of Training and Development Education Trust Awards when John Faisandier received the Training Award for Facilitation/Delivery.

Read More

Topics: Blog, sensitivity, Agitated, feelings, Judges, staying calm, Training Award, Uncategorized, Upset

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all