Thriving Under Fire Blog

Empathy stronger than gun law reform

Posted by John Faisandier on Mar 24, 2014 12:35:14 PM

Adam Lanza the gunman who caused such carnage in Newtown Connecticut was a loner. It was difficult for people to show him empathy and difficult for him to receive it. But that is what he needed most from the ordinary people around him.
While changing the gun laws will restrict access to these lethal weapons and may reduce the number of incidents of shootings in America, changing the way we show empathy is a more sustainable way to change the hearts and minds of others and make the world a safe and peaceful place.

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Topics: Crucial Conversations, customer service, Difficult People, Emotion, Empathy, High School Shootings, Listening, Physical Reactions, Relationships, sensitivity

Listen to your mates!

Posted by John Faisandier on Mar 21, 2014 12:04:10 PM

The court case is continuing against Eric Smail, of Christchurch who murdered the tetraplegic friend he had been caring for over a number of years. Their relationship had become strained and Eric wasn’t coping.
A short time before the murder he was in the pub with some friends and had tried to tell them he was having difficulties with his friend. They just laughed it off and didn’t hear his distress. This made him feel worse and he murdered his friend that night.

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Topics: Difficult Conversations, Distress, Extremes, Friends, High School Shootings, Listening, Physical Reactions, Violence

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
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