Adam Lanza the gunman who caused such carnage in Newtown Connecticut was a loner. It was difficult for people to show him empathy and difficult for him to receive it. But that is what he needed most from the ordinary people around him.
While changing the gun laws will restrict access to these lethal weapons and may reduce the number of incidents of shootings in America, changing the way we show empathy is a more sustainable way to change the hearts and minds of others and make the world a safe and peaceful place.
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Topics: customer service, Crucial Conversations, Emotion, High School Shootings, Physical Reactions, sensitivity, Difficult People, Empathy, Listening, Relationships
The court case is continuing against Eric Smail, of Christchurch who murdered the tetraplegic friend he had been caring for over a number of years. Their relationship had become strained and Eric wasn’t coping.
A short time before the murder he was in the pub with some friends and had tried to tell them he was having difficulties with his friend. They just laughed it off and didn’t hear his distress. This made him feel worse and he murdered his friend that night.
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Topics: Friends, High School Shootings, Physical Reactions, Difficult Conversations, Distress, Extremes, Listening, Violence