John Kirwan was one of the most devastating wingers that New Zealand and world rugby had ever seen. A prominent and revered figure at the dawn of the professional age of rugby, he seemed to live a charmed life. But he did have personal problems at work.
Topics: Health and Safety Stress, Emotions at work, interpersonal communication, lack of sleep and stress, Healthe and Safety at Work Act 2015, emotional intelligence training, personal issues at work
On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers.
All the staff at that office were working under stress and the client was even more stressed. None of them had the skills to manage his anger over time until he finally cracked and the results were tragic. While the harm done in this situation was clearly visible and extreme, there are many workplaces where the damage from stress is not so obvious, but can be nearly as destructive.
Topics: Health and Safety Stress, Emotions at work, interpersonal communication, Healthe and Safety at Work Act 2015, emotional intelligence training, Health and Safety at Work Act, Workplace stress, Dealing with stress at work, customer service, Fight/flight response, Effects of stress, Workplace hazards, Stress at work, Hidden stressors, Angry customers