Thriving Under Fire Blog

Valentine's Day 2013

Posted by John Faisandier on Mar 23, 2014 9:11:18 PM

Whatever you may think about Valentine’s Day there is a degree of excitement around. I heard people renewing their vows to their partners on the radio this morning. People give red roses, chocolates, special meals and many other signs of their love today.
Anything that get’s people to relate better to each other is good in my book. Building positive relationships needs to be worked at. Just as with a loving relationship you need to say and do things to let the other person know they are loved, respected and valued.

Read More

Topics: customer service, Acknowledge Feelings, Emotion, Conversations, Difficult People, Emotions, Life Positions, Perspective, Relationships

Workplace Communication: Simple or Complex?

Posted by John Faisandier on Mar 23, 2014 7:21:28 PM

A controversy in the news today concerns the publicist for the ACT Party, John Ansell, who sacked himself because the party wouldn’t use some of his copy in their advertisements. Leader Don Brash said he was tempted by some of the statements John Ansell used, but in the end toned them down. John Ansell claimed the whole party are cowards because they won’t speak ‘the truth’ about what is going on.
Without getting into the details of the controversy, here are two things we can learn about workplace communication and community dialogue from this incident.

Read More

Topics: Crucial Conversations, Emotion, Conflict Resolution, Difficult Conversations, Don Brash, Feedback, John Ansell, Listening, Perspective, Relationships, Role Models

MP told off for being angry

Posted by John Faisandier on Mar 20, 2014 5:07:03 PM

What would Alan Duff say about this.

Read More

Topics: Angry, Upset People, Aggressive, Alan Duff, John Carter, John Key, Perspective

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

Subscribe to Email Updates

Recent Posts