Thriving Under Fire Blog

Tuesday TUF Tips | How do you Say Sorry?

Posted by John Faisandier on Mar 20, 2018 2:52:25 PM

There are many moments when you can upset people in the workplace. When someone is hurt or upset they have an emotional reaction. They might pull away from you or they might attack you in some way, even when you didn’t intend to hurt them.

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Topics: emotional intelligence training, Acknowledge Feelings, TV, Upset People, Upset Staff, Emotional Intelligence, Empathy, Perspective, Reactions, Relationships

Silence or Violence

Posted by John Faisandier on Mar 24, 2014 11:04:33 AM

A story in the Wellington Weekend paper told of a participant from the TV show New Zealand’s Next Top Model who spoke openly about other contestants. She became very unpopular with the other models because of the way she delivered her forthright opinions of them. (She was popular with the TV network because she provided the drama to make their programme interesting.)
She said she was only saying to people’s faces what everyone else was saying behind their backs.

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Topics: Crucial Conversations, Friends, TV, Difficult Conversations, Difficult People, Feedback, Role Models

Managing Emotions

Learn to deal with difficult customers, colleagues, family and friends

You probably didn't learn these skills at home, and I bet school wasn't much help either. You can develop the skills and understanding to manage the everyday emotional communication challenges through the regular postings on this blog. 

You can:

  • Access free tips to help you
  • Change the way you interact with people
  • Learn to stay calm and in control
  • Build more satisfying relationship
  • Be more relaxed in yourself
  • Enjoy your work more

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