The saga with JetStar, the new budget airline operating in New Zealand continues. Over the weekend a number of passengers were turned away from the check-in counter because they arrived less the 30 minutes before take-off. Some who were shut out said they arrived earlier but the queues were too slow.
JetStar want to set their rules very clearly. They want people to know that this 30 minute cut-off time is absolute. This is their right and it’s probably a good way to run a budget airline.
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Topics: customer service, Angry, Upset People, Upset Staff, Difficult customers, Jetstar