As I walked past an alcove at a major hardware store recently I overheard a manager addressing the assembled team of about 20 workers. In a loud accusing voice he berated one or more of the team members saying: “Why would you do a thing like that!"
The snapshot of staff sitting there with heads down and seemingly disengaged left me feeling sad for them and for their irate manager.
Teaching is about exploring the gaps in people’s understanding and (educating = from the Latin educare: to draw out) drawing out practical solutions and offering guidance where relevant.
There are four things that I would love that manager to know:
When was the last time you asked someone "why"?
How would you rephrase that statement, knowing what you know now?